Digitizing an SME’s internal processes: where do things stand in 2026?
Key takeaways: An SME’s digitalization first affects its internal processes: customer relations, invoices, shared documents and data-driven management. According to France Num, 88% of small businesses and SMEs use a management tool in 2026. Invoicing software is...
GDPR compliance for an SME: method, stakeholders and obligations
Key takeaways: An SME applies the same GDPR baseline as a very small business. Its more numerous processing activities, departments and providers make management more demanding. The CNIL breaks the process into six steps, from appointing a lead to documentation. It...
CRM: 6 misconceptions that make projects fail
CRM comes with a number of misconceptions. Some stem from vendors’ marketing, others from failed projects from which the wrong lessons were drawn. They all have one thing in common: they lead to decisions that weaken the project before it even launches. Here are...
CRM at the heart of a company’s ability to adapt
“We’ve always worked this way, and it suits us.” This phrase often comes up when discussing CRM with some managers. It is perfectly understandable, and it often signals difficulties ahead: customers, channels and competitors do not stand still. The...
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