Depending on the version you have subscribed to, you will be entitled to the following customer support options.
1 – Standard Support Customers who have subscribed to paid licenses are entitled to standard support services:
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Access to online help, guides, and online videos
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Unlimited email support at the following address: support@cirrus-shield.com
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Type of support: user support, questions related to product use (user or administrator), reporting of product malfunctions (bugs).
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Support hours: Monday to Friday from 9 am to 6 pm
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Service level: response within 2 business days
2 – Premium Support An additional paid Premium Support option is available. It provides access to additional services such as: administration of your environment, developer support. Please contact us at the following address for more information: contact@cirrus-shield.com